SPRIVY Customer Care Policy

Refund Policy

We want every SPRIVY order to feel thoughtful, secure, and family-ready. This policy explains how returns, refunds, exchanges, damaged items, missing items, cancellations, and support requests are handled for Montessori toys, learning cards, sensory toys, building blocks, storybooks, tracing books, kids desks, and book storage products.

Start With The Process Contact SPRIVY
30-Day Window Return requests should be made within 30 days after delivery.
Original Condition Items should be unused, complete, clean, and returned with packaging.
Care Review Our support team reviews each request clearly and professionally.
Child playing with wooden educational blocks on a calm indoor floor
Every return is reviewed with care so families can shop with confidence. Family First
Policy Overview

A clear policy for calm, confident shopping.

SPRIVY designs its customer care experience around clarity, fairness, and respect for family purchases. Because many of our products are intended for children’s learning spaces, we review returned items carefully to help ensure product quality, hygiene, completeness, and safe resale condition.

Please contact us before sending any item back.

To keep your return organized and traceable, all return requests must be reviewed by SPRIVY first. Please do not ship an item back without contacting us and receiving return instructions. Items sent back without prior approval may not be accepted, may be delayed, or may be returned to the sender.

When you contact us, include your order number, the email used at checkout, a brief reason for the request, and clear photos if the item arrived damaged, defective, incorrect, or incomplete.

Return Timing

Requests should be made within 30 days.

The 30-day period begins from the delivery date shown by the carrier tracking record.

Review Standard

Eligibility depends on item condition.

Returned products must be unused, clean, complete, and protected in their original packaging whenever possible.

Refund Timing

Refunds are issued after inspection.

Once an approved return is received and reviewed, eligible refunds are processed back to the original payment method.

Return Process

Four simple steps from request to resolution.

We keep the return process structured so you know exactly what to prepare and what happens next. A complete request helps us review your case faster and provide the most accurate next step.

Send your request

Contact SPRIVY with your order details and the reason for your return or refund request.

  • Order number
  • Checkout email
  • Reason for request
  • Photos if relevant

Receive instructions

Our team will review the information and provide return instructions if the item appears eligible.

  • Return approval details
  • Packaging guidance
  • Return destination information
  • Any special item notes

Ship the item safely

Pack the product securely so learning materials, cards, books, furniture pieces, or storage items are protected in transit.

  • Use protective packaging
  • Include all components
  • Keep tracking records
  • Avoid damaged boxes

Inspection and refund

Once the return arrives, we inspect the item and process the eligible refund or resolution.

  • Condition check
  • Component check
  • Refund confirmation
  • Original payment method
Wooden educational toys and children learning materials arranged neatly
Condition Standards

Returned items must be complete, clean, and carefully packed.

SPRIVY products are selected for children’s learning environments, which means condition matters. Cards should remain clean and unbent, books should not show writing or torn pages, toys should be complete, and desks or racks should be protected from scratches, dents, missing hardware, and assembly damage.

Unused condition Items should show no signs of play wear, writing, stains, odors, heavy handling, or household damage.
Complete contents All cards, blocks, parts, screws, manuals, accessories, and included packaging materials should be returned.
Original packaging Original packaging helps protect the item and supports a smoother inspection process.
Safe return transit Products damaged during return shipment because of poor packaging may affect refund eligibility.
Eligibility Details

What can be returned, refunded, or exchanged.

Every product category has its own practical considerations. A set of alphabet cards, a sensory toy, a tracing book, and a kids desk do not return in exactly the same way, so our policy considers both customer experience and product integrity.

01

Eligible Returns

Unused, undamaged, complete items may be eligible for return when requested within the return window and shipped according to our return instructions.

Standard Review
02

Damaged Items

If an item arrives damaged, contact us promptly with photos of the product, packaging, shipping label, and any visible damage so we can review a replacement, refund, or other resolution.

Photo Required
03

Wrong Items

If you received the wrong product, size, style, set, or quantity, contact us before using the item. We will review the order and provide the next step.

Order Review
04

Missing Parts

For building blocks, desks, racks, or multi-piece educational sets, report missing parts with photos of what was received and any included parts list.

Component Check
05

Exchanges

The fastest exchange path is usually to return the eligible item and place a new order after the return is approved, unless our support team provides another option.

Availability Based
06

Final Review

Refund approval depends on delivery timing, request timing, item condition, completeness, packaging, and whether the product meets the policy requirements.

Fair Resolution
Non-Returnable Cases

Some items may not qualify after use or damage.

Because SPRIVY serves children and family learning spaces, we may be unable to accept returns that cannot be safely inspected, restocked, or verified. These standards help protect the experience of every customer.

Used Learning Materials

Cards, books, and tracing items must be clean.

Alphabet cards, number cards, storybooks, and tracing books may not be eligible if they are written on, torn, bent, stained, marked, missing pages, or show signs of heavy use.

Incomplete Sets

All pieces must return together.

Building blocks, sensory sets, Montessori toys, desk hardware, and rack components should include every original part, accessory, and included insert.

Customer Damage

Careless handling affects eligibility.

Items damaged by misuse, improper assembly, household accidents, stains, moisture, pets, or inadequate return packaging may not qualify.

Unauthorized Returns

Approval is required first.

Returns sent without contacting SPRIVY first may be refused, delayed, or returned to sender because the shipment cannot be matched to an approved case.

Late Requests

Timing matters.

Requests made outside the return window may not be eligible unless required by applicable law or approved by our support team as a courtesy exception.

Hygiene Concerns

Children’s products need extra care.

Items with odors, residue, visible use, or signs of unsafe handling may not be accepted because they are intended for family and child environments.

Inspection

Return condition is reviewed first

We check whether the item is unused, complete, clean, protected, and consistent with the original return request.

Approval

Eligible refunds are confirmed

If approved, we submit the refund to the original payment method used at checkout. Shipping charges may not be refundable unless the issue was caused by our error.

Bank Time

Payment processors may need additional time

After we submit a refund, your bank, card provider, or payment service may take additional business days to post the credit to your account.

Updates

You can contact us for status clarity

If you have not seen a refund after the expected processing period, contact SPRIVY with your order number so we can help review the status.

Cancellations And Changes

Contact us quickly if your order needs attention.

Orders may begin processing soon after purchase. If you need to cancel, change the shipping address, adjust an item, or correct order information, contact us as soon as possible. We cannot guarantee changes after processing has started or after a package has shipped.

A

Before Shipment

If the order has not yet been processed or shipped, we will do our best to assist with cancellation or correction requests.

Best Effort
B

After Shipment

Once an order ships, it may no longer be possible to cancel or change delivery details. A return request may be needed after delivery.

Carrier Stage
C

Address Issues

Customers are responsible for entering a complete and accurate shipping address. Failed delivery caused by incorrect address information may affect refund eligibility.

Accuracy Needed
Do I need approval before returning an item?

Yes. Please contact SPRIVY before sending any item back. We need to review your order, confirm eligibility, and provide return instructions. Unauthorized returns may be refused, delayed, or returned to sender.

Who pays for return shipping?

Return shipping responsibility depends on the reason for the return. If the return is due to customer preference, the customer may be responsible for return shipping. If the item arrived damaged, defective, incorrect, or missing parts because of our error, contact us with photos so we can review the best resolution.

Can I return a kids desk or book storage rack after assembly?

Assembled furniture-style items may have limited return eligibility because assembly can create marks, hardware wear, missing parts, or repackaging concerns. Contact us with clear photos and your order information so we can review the item condition.

What if my item arrived damaged?

Please contact us promptly with your order number and clear photos of the damaged item, outer packaging, inner packaging, shipping label, and any affected parts. Keep the packaging until the case is reviewed, because it may be needed for carrier or quality review.

Can I return opened cards, books, or tracing books?

Opened cards, books, and tracing books may be reviewed case by case. They should be clean, unused, complete, unmarked, and free from bends, tears, writing, stains, or heavy handling. Items with visible use may not qualify.

How long does it take to receive my refund?

After an approved return is received and inspected, eligible refunds are submitted to the original payment method. Your bank, card provider, or payment service may take additional business days to post the refund after we submit it.

Can I exchange an item instead of receiving a refund?

Exchange options depend on product availability and the condition of the returned item. In many cases, the fastest method is to return the eligible item and place a new order after the return is approved.

What should I include when contacting SPRIVY?

Please include your order number, the email used at checkout, the item name, the reason for your request, and clear photos if the issue involves damage, defects, missing parts, wrong items, or packaging concerns.

Need Help With A Return

We are here to review your request with care.

If your SPRIVY order needs attention, please contact us with your order details before taking any return action. Our support team will review the information and guide you through the next step.

Contact SPRIVY Review Return Steps
Store Information
SPRIVY
4395 COLONIAL BLVD #123 Fort Myers, FL 33966
landes727967@hotmail.com
+1 (386) 220-3184
Contact SPRIVY